Privacy & Security Policy

Thank you for visiting the Collectiv. website and for reviewing our privacy and security policy. We are committed to ensure that your privacy is protected and that you have a secure shopping experience. We respect the privacy of visitors to our website and all information is treated as confidential. We will not sell or provide information to any third party except where for the purpose of completing an order.

This policy outlines our security measures and protects any information that is given to us. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy and security policy.

This policy describes the personal information we collect, how we collect and use it, including the precautions we take to protect your privacy.

Personal Information:

Personal information is information about a natural person that is readily identifiable to that person. It includes such things as an individual’s name, address, email and phone number. You can review any personal information we collect about you.

We require this information to helps us provide you with a more useful on-line shopping experience and an enhanced customer service. It also assists us with the following:

Internal record keeping shopping preferences, thus tailoring our products and services to suit our clients and improve our products and services send promotional emails about new products, special offers or other information which we think you may find interesting and for market research purposes.

Please note that we will collect no personal information about you unless you voluntarily provide it to us. In the event we are required to respond to a subpoena, court order or other legal process, your personal information may be disclosed pursuant to such subpoena, court order or other legal process, which may be without notice to you.

The information we automatically collect or store is used by us only for the purpose of improving the content of our web services and to help us understand how people are using our services so that we may continually improve the performance, suitability and usefulness of our website to you, our customers and potential customers.

If your personal information changes, you may correct, update or remove the personal data you have provided to us. Our goal is to make sure that our information about you is always current so that we can better serve you.


If you order any packages or buy any products offered on our website, we will ask you to complete an order form that requires certain personal information. This includes payment information such as a credit card number and expiration date as well as general contact, billing and shipping information. We will use this information to complete the transaction and to deliver the information, products or services you ordered and to collect payment. For your protection, all such information is collected through encrypted means and all credit card information is stored through encrypted means.

Please note that there are instances where we share your volunteered information with third parties to perform specific functions on our behalf. These providers have access to the information that they require to perform their functions but are strictly forbidden from using it for any other purposes. Certain personal information, such as credit card information, is transferred to our computers utilizing encryption software. Only those of our employees and agents who need access to your information to carry out our business functions are allowed access to that information.


Ensuring your peace of mind, we at Collectiv. are committed to verify that your information is secure. We have taken many steps to safeguard the integrity of our website and to prevent unauthorized access to information maintained by us. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online to prevent corruption of data. While we strive to protect your information given the current state of Internet technology however, there is no guaranteed transmission of data is 100% secure. Therefore we cannot guarantee the absolute security of any information. 

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. To serve our on-line users, we use “cookies” to customize your browsing experience with us. Most importantly, cookies created on your computer by using this website do not contain personal information and do not compromise your privacy or security. The exception to this would be where you have registered on our website and volunteered personal information, unless you have logged out following your visit or you have disabled cookies during your visit. It is possible for you to disable cookies at your computer. Please note that certain features of our website may not work quite as well as we would like, or as well as you would expect, once cookies are disabled. 

However, the use of cookies is in your control. Your IP address is used to help identify you and your shopping cart. Our site also uses cookies to keep track of your shopping cart and use cookies to deliver content specific to your interests.

External Links:

Our website may contain links to other websites. However, once you have used these links to leave our website, we do not have any control over that website. We are not responsible for the content and shall not be liable for any damages or injury arising from that website content. The privacy and security of any information which you provide whilst visiting other websites are not governed by this privacy and security policy.


The internet offers many educational opportunities for children. However, parental guidance and supervision is necessary to ensure a safe and rewarding online experience. Although our site is a general audience site, we do not intentionally collect any personal information from children under the age of eighteen (18). If we receive any information from persons we believe to be minors, that information will be purged from our database and in accordance with any applicable laws.

The content contained on this website may be used by you for personal shopping and information purposes only. In using the Collectiv. website you warrant that you shall not infect it with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information and you hereby indemnify My Collectiv (Pty) Ltd for any damage caused by any act attributable to you. Any person that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page shall be prosecuted.

We commit to resolve complaint/s about your privacy and our collection or use of your personal information. If a complaint or dispute cannot be resolved through our internal process, we commit to refer the unresolved privacy complaint/s to an independent dispute resolution mechanism.

Our privacy and security policy are reviewed and revised as required.

My Collectiv (Pty) Ltd may at any time revise the terms and conditions contained in this privacy and security policy by updating it.

Accordingly, you should periodically visit this page to review our current privacy and security policy.