Delivery & Collection Policy
Thank you for visiting the Collectiv. website and for reviewing our delivery and collection policy. We do not currently offer a collection option from Collectiv. stores. All orders are shipped via third-party courier. Delivery timelines indicated on our website are for guideline purposes only. Once shipment has been issued, the client may contact the courier directly to ascertain exact delivery times.
All orders must be collected within 10 workings days from the order being ready for collection (unless alternative arrangements have been made).
Any orders not collected within 10 working days will be deemed to be cancelled and will be returned to stock or sold to offset our costs.
Delivery times quoted are estimates and are not binding until the job is in production.
Delivery prices will be quoted on an individual job basis. All costs shall be debited to the customer and payable by the customer when order is placed, unless delivery of the goods qualifies for free delivery.
Damaged or missing products need to be advised in writing to My Collectiv (Pty) Ltd within 24 hours of receiving the goods.
Goods delivered in damaged packaging, or the external box shows proof of being tampered with, needs to be indicated on the delivery slip when signing for the delivery of the goods. This must be forwarded to Collectiv. within 24 hours and if possible, a picture to be forwarded of the damaged packaging.
If items have to be re-delivered because they were refused, undeliverable or unclaimed due to incorrect address details provided by the client, the client will be billed and held liable for any additional delivery costs.
My Collectiv (Pty) Ltd shall be entitled in its sole discretion to split the delivery of the products ordered in the quantities and on the dates it decides.
Our standard delivery fee is R. We offer a reduced fee of R for the second gift delivered to the same address. If you are sending multiple gifts to the same address, you can call us to enquire if you qualify for a discount on your delivery fee.