Payment & Return Policy

Thank you for visiting the Collectiv. website and for reviewing our payment and return policy. The information provided in this website does not constitute a binding contract or agreement.

The price of each product displayed on the Collectiv. website or on the invoice emailed to you is the price you pay. 

All prices are quoted in South Africa Rand (ZAR) and exclude VAT at the rate of 15%, unless otherwise stipulated.

Delivery costs are calculated taking into account the area of delivery as well as the weight and product dimensions of each product being delivered.

All orders are non-refundable once production begins

Full payment and artwork approval is required before orders are processed. We not accept responsibility for incorrect orders placed or incorrect artworks after approval. All orders take a minimum of 3-5 working days to process.

The products displayed on this website are subject to availability. My Collectiv (Pty) Ltd reserves the right, without prior notice, to discontinue or change pricing or specifications on products and services offered on its website without incurring any liability or notice.

Whilst all precautions are taken by My Collectiv (Pty) Ltd to provide the correct pricing on its website, in the event that an error does occur, we will make every effort to contact you to cancel the purchase and provide a full refund for the original amount paid. As such the Company will not be obliged to provide you with the affected product at such incorrect price.

Specials

In the event of a product being on special, the price will be displayed. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Time-based pricing is only available during the times and dates stipulated on the Collectiv. website. Specials may be applied, added or removed at My Collectiv (Pty) Ltd discretion and without notice. Item specials do not necessarily apply to all branding and/or quantity options.

Stock Availability 

My Collectiv (Pty) Ltd cannot always guarantee availability of stock. If we are unable to supply the product ordered or in the quantities ordered, we will take reasonable steps to inform you of the shortage of stock or capacity as soon as it is practicable to do so. You, nevertheless, agree to accept delivery and make payment for the items correctly delivered. Stocks of all goods on offer are limited. My Collectiv (Pty) Ltd shall use reasonable efforts to discontinue offers/stock as soon as it’s no longer available.

Under no circumstances will My Collectiv (Pty) Ltd be liable to you for failing to supply products ordered by you if the shortage of stock or capacity is due to circumstances beyond our control.

Agreement of sale and payments of orders

Orders placed on the Collectiv. website constitutes your offer to purchase products subject to this Agreement. Your offer is deemed too have been accepted by the Company when payment via Credit Card/ Debit Card, or when payment via EFT reflects on the My Collectiv (Pty) Ltd bank’s statement. Failure by My Collectiv (Pty) Ltd to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

The Company reserves the right to:

refuse to accept and/or execute an order without giving any reasons; and cancel orders in whole or in part in its sole and absolute discretion.

By submitting an order to buy products from My Collectiv (Pty) Ltd you:

represent and warrant that you are over the age of 18 (eighteen); represent and warrant that you are authorised to make payment with a Credit Card if you are paying via this mechanism; represent and warrant that there are sufficient funds available to pay for the order; consent to us providing your personal information to our third party payment provider, which is necessary to enable us to perform our obligations in terms of this Agreement.

Where any queries or discrepancies detailing the code, colour, quantity or description provided by the client exists on an order received, the order will not be processed until such time as the query has been resolved. If no instruction or communication is received within 3 days the order will be deemed cancelled and a new order must be placed.

Work will only commence once the quote as well as the terms and conditions have been accepted by the Customer.

No stock reservations will be allowed.

Orders not collected within 10 working days will be deemed cancelled unless arrangements have been made in writing.

It is the customer and or the representative collecting on their behalf’s responsibility to check that orders are correct. My Collectiv (Pty) Ltd will not be held responsible for any discrepancies thereafter.

An Amended order will be treated as a new order.

It is the responsibility of the client to advise in writing of any change of address, company details, signing powers or authority to place orders to My Collectiv (Pty) Ltd.

Non-payment resulting in Legal/Collection fees being incurred will be for the client’s account.

All quotations are valid for a period of 7 days from the date of the quotation and for international clients quoted prices exclude any local import duties and taxes.

PRIORITY ORDERS – We provide a Priority Order service whereby urgent orders, for a 25% premium on the value of the order, have a guarantee of completion after the approval of artwork.  Completion date will be agreed upon prior to starting any work for the Customer.

All orders are treated as upfront payment unless account facilities have been approved in writing. Goods will only be released once your order has been fully paid for.

We reserve the right to withdraw or amend credit facilities at our discretion.

All discounts shall be forfeited if payment in full is not made on the due date.

The Customer has no right to withhold payment for any reason whatsoever and agrees that any extension of time given for payment shall be valid only if reduced to writing and signed by both parties.

My Collectiv (Pty) Ltd shall be entitled but not obliged to charge interest calculated in arrears on any amount due to it by the customer at a rate of 2% above the prime overdraft rate of our Bankers at the time of the monthly calculation.

The risk in and to the products shall pass from My Collectiv (Pty) Ltd to the customer upon the date of delivery thereof by the customer or their agent. Any delivery note or waybill (be it a copy or an original) signed by the customer or a third party engaged to transport the products shall be conclusive proof that delivery was made to the customer.

In order to protect our interests as well as yours, the Company may scrutinize transactions to prevent attempted fraud. A transaction may be refused if the Company is not satisfied that it is legitimate.

No other method of payment, including by gift vouchers, will be accepted by the Company in respect of the purchase of products on the Collectiv. website.

The Company shall only be liable to refund monies already paid by the user.

Cancellations/Refunds Policy

In the event of cancellation before production, transaction fees may be deducted from refunds. Once artworks have been approved and orders paid, no refunds will be issued. We do not offer refunds on any branded products you ordered.  If you would like to cancel an order this may be done by emailing the Company on orders@mycollectiv.co.za or by contacting (+27) 61 419 1807 or (+27) 74 491 7750.

My Collectiv (Pty) Ltd will only accept a cancellation of an order in circumstances where the products are unbranded. The order must be cancelled within 5 hours to ensure a 30% cancellation fee isn’t charged. A penalty charge will be levied against cancelled orders prior to the above mentioned cut-off time.

The Company shall be entitled to retain any payment already received from you in respect of delivery fees.

Without prejudice to any other rights or remedies in law, the Company shall be entitled to cancel forthwith any sale and/or your registration if you should breach any of your obligations.

Should the Company supply the incorrect Product or if the Product supplied is damaged or faulty, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all warranty cards, manuals and accessories within 5 (five) days of the delivery of the product to you. Cash refunds will not be given. The Company will replace any damaged or faulty Product or an incorrect product with a new product within a reasonable amount of time. In the case of refunds, any monies due to you will be paid back into the bank account from which payment was received from you.

Items with seals on them will not be accepted back if the seal is broken. This will be regarded as a used item.

My Collectiv (Pty) Ltd will not accept branded or custom-made goods for exchange.

Under no circumstances may goods be returned to any of our physical addresses without prior written arrangement.

Refunds will take up to 30 days once accepted. 

Orders that have been branded and paid for and remain uncollected for 30 days will be given to charity.

If you would like to cancel an order this may be done by emailing My Collectiv (Pty) Ltd on orders@mycollectiv.co.za